Discrepancy Tracker

The Discrepancy Tracker is a section of the Billing Center where you can view and manage your billing error information, which helps you identify potential cost savings. Billing discrepancies occur when the Monthly and Options charges from the invoice do not match the Inventory charges (Monthly and Options) defined in Cimpl.

Here, you can view the grouped discrepancies to identify reoccurring issues, assign reasons or comments and use the information to dispute or resolve the discrepancy.

To open Discrepancy Tracker, click Billing Center> Discrepancy Tracker.

Example of the Discrepancy Tracker page. Click to enlarge.

You can:

Discrepancy Tracker

The Discrepancy Tracker has quite a few parts. The tracker consists of the following:

Provider filter - a drop-down menu which allows you to select a specific provider for your analysis. All providers are selected by default.
Invoice period filter - this is a scrolling calendar menu that allows to pick an invoice period for a specific analysis. The most recent available invoice period is selected by default.

Note: If a newer invoice has been entered into Cimpl since your last active session, a notification message appears. When this happens, click Okay to close the message and to select the newest invoice.
Billing Error tab - this is currently the default and only tab in the tracker. As such, all discrepancies tracked and analyzed by the Discrepancy Tracker are from billing errors only. More error types may be possible in future Cimpl releases.
Re-Run analysis - this button allows you to re-run analyses of billing errors whenever invoice data has been entered into Cimpl.
View log - this button grants you access to the log of analysis made to date. Next to the button is a message indicating the last time an analysis was done.
Advanced filters - these filters allow you to refine your pool of discrepancy entries for viewing and analysis.
Discrepancy grid - this grid displays the grouped errors associated with specific accounts and providers. Each line represents one entry, and displays the overall error values for the account and provider. However, if you click on an entry's left-hand side arrow, the entry opens up and reveals the individual services whose errors make up the account's overall error type. Basically, you can consider the "top-level" view of the grid as a display of the grouped error (or error type) associated with an account, and the "sub" view to be a list of all the services involved in the billing error.
Actions - the actions that you can take on the errors displayed at the group level (i.e., the top-level errors displayed in the grid). Actions consist of Add Reason and Ignore.

Note: Actions can only be taken on discrepancies with the New, Ignored, or Analyzed statuses. Any error that is listed as Fixed cannot be changed. To take actions on individual services, you have to first access the desired service by clicking on it to access its record, and then access service-level actions there.

You can sort the data by any column in the grid. Simply click on the desired column title to have Cimpl sort by it. So, for example, if you want to sort the discrepancies by the number of services involved (i.e., the first column of the grid), click on the "Number of Services" title. Cimpl sorts the data accordingly.

The Discrepancy Status

This information field indicates the state of the discrepancy, i.e., whether action's been taken, and if so, what the action was. Status can be "Analyzed", which means that you have examined the discrepancy, or "Ignored", which means that you have chosen to ignore the error on purpose.

You may have noticed that information in the discrepancy status column of the grid is shown in different colors and in different fonts. This is what they are:

New: Black & Normal
Analyzed: Green & Normal
Ignore: Grey & Italic
Fixed: Green & Normal
Disputed: Red & Normal